Effective Date: 4 December 2024
Introduction
At Lumeny, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services. By using Lumeny, you agree to the terms outlined in this policy.
Information We Collect
We collect the following types of information:
1. Personal Information
Name, email address, and contact details when you register or contact us.
2. Usage Data
Information about your interactions with Lumeny, including questions asked and responses provided.
3. Device and Technical Data
IP address, browser type, operating system, and device identifiers to improve our services.
How We Use Your Information
We use the information we collect to:
- Provide and improve the AI service.
- Respond to inquiries and support requests.
- Process payments and manage subscriptions.
- Analyze usage to enhance functionality and user experience.
- Communicate updates, promotions, or relevant information.
Sharing Your Information
We do not sell your personal information. However, we may share your data in the following cases:
1. Service Providers
We share data with third-party vendors who assist in delivering our services, such as Stripe, PayPal, and hosting platforms.
2. Legal Requirements
We may disclose your information if required by law or to protect our rights and users.
Data Security
We take data security seriously and use industry-standard encryption and safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies to enhance your experience:
- Session Cookies: To keep you logged in during your visit.
- Analytics Cookies: To track usage patterns and improve performance.
You can control cookies through your browser settings.
Your Rights
You have the right to:
- Access the information we hold about you.
- Request corrections to your personal data.
- Delete your account and associated data.
- Request data portability to download your data.
- Opt-out of promotional communications.
To exercise these rights, contact us at privacy@lumeny.co.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about our Privacy Policy, please contact us at:
Email: privacy@lumeny.co
Address: contact@lumeny.co